Shipping policy

Fast, Discreet Shipping Across Canada & the USA

Bathmate Shop provides reliable, fast shipping for all orders across Canada and the United States. Every order is handled with a focus on speed, privacy, and secure delivery.

All packages are shipped in plain, unbranded packaging with no indication of contents, ensuring complete discretion from dispatch to delivery.

North American Fulfillment Network

To reduce delivery times and avoid cross-border delays, orders are shipped from domestic warehouse locations within North America.

Canada Orders
Fulfilled from Toronto, Ontario

USA Orders
Fulfilled from Portland, Oregon

This structure allows for faster shipping, more consistent delivery windows, and no unexpected import delays for most customers.

Estimated Delivery Times

Canada
1–5 business days (major urban areas)
Remote regions may require additional time

United States
1–5 business days depending on location (major urban areas)
Remote regions may require additional time

Shipping timelines are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

Order Processing

• Orders are processed within 1-2 business days
• Orders placed after hours or on weekends are processed the next business day
• Tracking details are sent via email once the order has shipped

Discreet Packaging Standard

All Bathmate Shop orders are shipped using neutral packaging:

• No logos or branding on the exterior
  
• Privacy maintained throughout the delivery process

Discretion is a standard part of every order.

Shipping Carriers

We use established and reliable carriers based on destination and order size, including:

• Canada Post
• USPS
• UPS, FEDEX and regional courier partners

Carrier selection is optimized for delivery speed and reliability.

Customs & Duties

Canada Orders
No customs or import fees

USA Orders
No duties on standard shipments

In rare cases, any additional fees imposed by carriers or customs authorities are the responsibility of the customer.

Delivery Issues & Support

If your order is delayed, lost, or requires assistance, our support team will coordinate directly with the carrier to resolve the issue as quickly as possible.

For any shipping-related questions, customers are encouraged to contact support prior to placing an order for clarification.

Summary

Bathmate Shop is committed to providing fast, discreet, and reliable shipping across North America. With domestic fulfillment, trusted carriers, and nearly two decades of category experience, every order is handled with consistency and attention to detail.